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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is press the Help button, which is visible on each and every page. A context menu will show up. It includes exhaustive information about all the operations that you can carry out on that particular page. Each popup shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive array of tutorial video clips clarifying how to use our web hosting Control Panel. They're made for those of you who would like to see how things are being done instead of just reading articles. In this way, everyone can swiftly get to know our Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you searching for, explore our extensive Frequently Asked Questions database, which comprises questions asked by actual people and provides practical solutions. We regulary "revamp" our FAQ database with new articles in an attempt to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ database either, you can contact our great team of tech support engineers available 24x7x365 and ready to assist you with any issue. Each support ticket you submit will be responded to within sixty minutes (the average ticket response time being about 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 284864

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com